SAP Customer Relationship Management
SAP CRM Sales
SAP CRM Service
SAP CRM Interaction Center (WebClient and WinClient)

Customer directed, social / communicative strong, decisive, pragmatic, immune to stress, team player, analytical, helicopter view.

Lionell is an experienced SAP CRM consultant with knowledge of almost all sales processes and SAP CRM functionalities. He has gained experience within various markets in different environments doing implementation, testing, support and control. His excellent social and communication skills make him an all-round consultant and a real team player.

Furthermore he is a person with an enquiring and investigative nature, always keen to have an overview of the whole project. With regard to decisions Lionell is pragmatic and decisive.

Functional Consultant. Writing blueprint, functional and technical specifications and customizing of additional requirements to the existing processes and system.
Application Consultant for incidents, service requests and change requests in the area of CRM service contracts, contract replication to IS-U, switch workflow, MDT and BSP.

In this project the blueprint for the SAP CRM Web Interaction Center was written to support the (global) outsourcing of fleet management. ARIS was used to support process definitions. Lionell was involved in process and requirement analysis. Lionell was responsible for writing the blueprint for various processes including Masterdata. He was also involved in SAP PI(XI) integration with SAP CRM using the ESOA concept and in the Computer Telephone Integration (CTI) (Avaya). The project location was United Kingdom and Netherlands.

In this project SAP CRM Employee Interaction Center (EIC) was implemented to support the HR, IT, HSE (Health Safety Environment) and a Shared Service Center (for Facilities, Financial Services en Purchase). Lionell was responsible for writing the blueprint for Finance and Purchase and implementing the functionality. He also was the contact partner for the BW reports.

In this project SAP CRM (PC-UI) was implemented to support the Student Recruitment process (order of brochures or register for events), the Admissions process (new student registration) and Master Data Management. Lionell was responsible for the Recruitment process and Master Data Management, Opportunity, Sales Order and Activity management and People-Centric CRM (Enterprise Portal user-interface).

In this project a prototype was implemented to support the Admissions process (new student registration) with CRM. Lionell was responsible for Business Partner management, Opportunity and Activity management, and People-Centric CRM (Enterprise Portal user-interface).

Innovam needed to reorganise all of the authorizations in CRM and R/3. Lionell investigated the existing landscape and the exact authorization requirements. The report is successfully presented to the management of Innovam. In consequence of this report Innovam has decided to reorganise all of the authorizations in R/3 (SD, MM, FI en HR) en CRM.

In this project CRM Internet Sales B2B, R/3 SD, MM and FI/CO were implemented. At the same time a new organization was built up from the ground. All this under severe pressure of time. Lionell was consultant for the CRM implementation. In this project numerous custom-built developments were designed and implemented in the web shop. The project was delivered on-time and above expectations of the customer.

In this project Siebel had to be replaced by building the exact same functionality in SAP IS-U. Lionell has written the blueprint for the quotation process. The report is successfully presented to the management of Essent B2B.

In this project CRM IC and IS-U were implemented. From the start Lionell was the team lead for the testing deparment of the Essent project. His tasks were testing applications of CRM and IS-U needed for the free market, auditing blueprints written by the building teams, writing and executing testscripts, and auditing testscripts of project team members.